Port St. Lucie Talks – Support


Port St. Lucie Talks – Support

Welcome to Port St. Lucie Talks Support

Your trusted source for local news from Port St. Lucie and the Treasure Coast

Contact Us

Email: portstlucietalks@gmail.com

Response Time: We typically respond within 24-48 hours during business days.

Frequently Asked Questions (FAQs)

General Questions

Q: How much does the app cost?

A: Port St. Lucie Talks is $5.99 per month. We offer an ad-free, premium local news experience.

Q: Is there a free trial?

A: Yes, we offer a 7-day free trial for new subscribers.

Q: Do you have ads?

A: No, we provide a clean, ad-free reading experience so you can focus on local news without distractions.

Q: What areas do you cover?

A: We cover Port St. Lucie and the Treasure Coast region of Florida.

Subscription & Billing

Q: How do I subscribe?

A: Download the app and follow the subscription prompts. Payment is processed through your Apple ID account.

Q: How do I cancel my subscription?

  1. Open Settings on your iPhone/iPad
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Select Port St. Lucie Talks
  5. Tap Cancel Subscription
Q: Will I be charged if I cancel?

A: You can use the app until the end of your current billing period. You won’t be charged again after cancellation.

Q: How do I manage my subscription?

A: Manage your subscription through your Apple ID settings on your device.

Q: Can I get a refund?

A: Refund requests are handled by Apple. Contact Apple Support or request a refund through reportaproblem.apple.com

Q: What payment methods do you accept?

A: All payments are processed through your Apple ID, which accepts credit cards, debit cards, Apple Pay, and Apple ID balance.

Q: Can I access my subscription on multiple devices?

A: Yes! Your subscription works on all devices signed in with the same Apple ID.

Account & Features

Q: Do I need to create an account?

A: Your subscription is tied to your Apple ID. You can customize your experience within the app with additional profile settings.

Q: How do I save articles?

A: Tap the bookmark icon on any article to save it to your Saved Articles section.

Q: How do I search for specific news?

A: Use the Search tab at the bottom of the app and enter keywords related to the story you’re looking for.

Push Notifications

Q: How do I enable push notifications?

A: Go to your device Settings > Notifications > Port St. Lucie Talks and enable notifications. You can also customize notification preferences within the app.

Q: Can I choose which categories send me notifications?

A: Yes, you can customize notification preferences by category in the app settings.

Q: I’m not receiving notifications. What should I do?

  1. Check that notifications are enabled in your device settings
  2. Ensure you have a stable internet connection
  3. Try restarting the app
  4. If the issue persists, contact us at portstlucietalks@gmail.com

Technical Issues

Q: The app is crashing. What should I do?

  1. Make sure you have the latest version of the app from the App Store
  2. Restart your device
  3. Delete and reinstall the app
  4. Contact us at portstlucietalks@gmail.com if the problem continues
Q: Articles won’t load. How do I fix this?

  1. Check your internet connection
  2. Try closing and reopening the app
  3. Clear the app cache in settings
  4. Update to the latest app version
Q: Images are not displaying properly.

A: This may be due to a slow internet connection. Try connecting to Wi-Fi or contact us at portstlucietalks@gmail.com if the issue persists.

Q: I subscribed but still can’t access content.

  1. Make sure you’re signed in with the correct Apple ID
  2. Try restoring purchases in the app settings
  3. Restart the app
  4. Contact us at portstlucietalks@gmail.com if the issue persists

Content Questions

Q: How often is content updated?

A: We update our news feed continuously throughout the day as stories develop.

Q: Can I submit a news tip?

A: Yes! Email news tips to portstlucietalks@gmail.com

Q: How do I report an error in an article?

A: Please contact us at portstlucietalks@gmail.com with the article title and details of the error.

Q: What’s included in my subscription?

A: Full access to all local news articles, ad-free reading, saved articles, customizable notifications, and searchable news archives.

Privacy & Data

Q: How is my data used?

A: We respect your privacy. Please review our Privacy Policy for detailed information.

Q: Do you share my information with third parties?

A: We do not sell your personal information. See our Privacy Policy for complete details.

Feature Requests

We’re always looking to improve! If you have suggestions for new features or improvements, please email us at portstlucietalks@gmail.com

Report a Bug

Found a bug? Help us fix it by emailing portstlucietalks@gmail.com with:

  • Device model and iOS version
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots if possible

App Requirements

  • Requires: iOS 14.0 or later
  • Compatible with: iPhone, iPad, and iPod touch
  • Internet connection required for news updates
  • Subscription: $5.99/month

About Port St. Lucie Talks

Port St. Lucie Talks is dedicated to delivering accurate, timely local news to the residents of Port St. Lucie and the Treasure Coast. Our mission is to keep the community informed and connected with premium, ad-free local journalism.

Subscription: $5.99/month

Version: 1.0

Contact: portstlucietalks@gmail.com